All posts by

Timothy Goleman

United Faces Social Media Firestorm

Social media has taken off with consumers to show displeasure with service they receive. This is evident by this video’s viral explosion. United Airlines is facing what Motrin, KFC and Domino’s Pizza went through months ago. The short story is Dave Carroll flew United to several tour dates, and when he was making a connecting […]

Are you an Advocate?

One thing I have learned the last few AMA lunches and through Guest Relations Marketing are your biggest supports can help you spread information about your company/product/service to others. These individuals can be some of your best ambassadors.  This is done by one of the most effective forms of advertising, Word of Mouth. You may […]