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20
Apr

Marketing Elements Ep 26: Marketing Element Intro

I introduce the new Marketing Element segmets. They willl be quick podcasts about things in marketing that I find interesing or are breaking news!

http://marketingelementsblog.com

tim@timgoleman.com

9
Mar

HootSuite’s new Custom Analytics

HootSuite Social Analytics from HootSuite on Vimeo.

I saw last night that HootSuite was updating. It made me wonder what they were up too. Hootsuite is my favorite social media tool and yes I am a paid member. I know there are plenty of you out there that aren’t fans of paying for a social media tool. Other platforms I have tried are ok but none make it easy for me like HootSuite. I am not a fan of TweetDeck, CO-Tweet or similar services. To me HootSuite just fits in with what I am doing for myself and my clients.

So, cut to this morning and I see the new dashboard and new custom analytic reports. Which at first really seemed awesome. The things you can do with them are pretty amazing. It’s simple drop and drag techology. As you can see by the video it’s very simple to use.

Then cut to the cost. It is available to everyone but you get a certain level of reporting. Beyond that you need to buy credits. Which made my big smile this morning go away. Working for small businesses this could be a game changer for smaller agencies and consultants. However the cost for the reporting is not a good thing for smaller agencies/consultants.

I hope they add some more functionality for smaller biz and come up with some great pricing options. This is totally worth paying for but not when it’s $100 or more a month. Keep up the good work Hootsuite but let’s shift some focus on the smaller agencies.

14
Feb

ME00025 – Talking PR and social with Steven LeVine

Steven Le Vine is founder and president of grapevine pr, which he launched in 2006. A gifted and well-respected media influencer, Steven blends his acute sense of what sells with his intense skill to spin creative story ideas, bringing his clients vast exposure in countless top-tier media outlets, including everything from The Hollywood Reporter and The New York Post’s “Page Six” to The Wall Street Journal and CNN. All of this culminates into meticulously crafted, large-scale campaigns that target influential demographics.

As a recurring voice in various lifestyle and marketing publications, Steven has covered topics ranging from publicity to the arts. Steven enjoys the stark contrast between pop culture and high culture, which allows him the ability to view different audiences and to understand how best to position clients before them. Steven resides in Los Angeles.

We talk about:

  • How PR and Marketing are coming together
  • Social Media
  • Blogging/Blogging relations
  • And a lot more!

Contact us:

  • http://marketingelementsblog.com
  • @timgoleman
  • tim@marketingelementsblog.com
8
Feb

ME0024 – Local Marketing with Joe Koufman and David Rollo

Local Marketing  is the topic of today’s podcast. We cover all of the following topics:

    • Group coupons (such as Groupon, LivingSocial, and ScoutMob)
    • Geo-targeted advertising (such as Google and Facebook)
    • Local listings (such as Urban Spoon and Yelp)
    • Mobile (such as ShopSavvy and Google Hotpot)
    • Check-in apps (such as Foursquare, MyTown, and Gowalla)
    • Affiliate marketing (such as Amazon and eBay)

      Joe Koufman

      • VP, Business Development and Marketing
      • Engauge
      • @gumboshowjoe

      David Rollo

      • SVP, Digital & Social Strategy
      • 22Squared
      • @irollo

      Contact us:

      • http://marketingelementsblog.com
      • @timgoleman
      • tim@marketingelementsblog.com
      2
      Feb

      5 Tips For Running an Ethically Sound PR Campaign

      Any first-rate publicist can carefully craft and execute a proper PR campaign that will both generate a substantial amount of press exposure, and also help to portray his or her client in a positive light. But, not all publicists will do this without taking a few shortcuts on the way. Sometimes shortcuts can be beneficial – a way to speed up a process that would normally take a longer amount of time. Other times, not so much.

      However, just as with any situation in life, ethics are always an important, yet often sidelined topic. Sometimes this is due to a simple oversight. While other times it’s done on purpose, so that one can engage in unethical behavior in order to take a shortcut.

      Here are five tips I have prepared on ways that one can run a smooth, successful, and most importantly, ethical PR campaign.

      • Always Be Honest – There’s an old Russian proverb that goes: “With lies you may get ahead in the world – but you can never go back.” And that’s just as true when you’re sharing a story with the public. If you present even just one lie in a story, it may possibly help you in the short-term, but there is always a strong chance it can come back to bite you. Not only can you ruin your own credibility as a publicist, and make it hard or even impossible for a media outlet to ever take you seriously again, but also if you’re a notable personality or brand, the negative consequences can be tremendous, as your reputation is always on a pedestal for the public to judge. Although a crisis can always be a possibility when you’re in the limelight, one never wants to help make it an actuality.
      • No Pay-For-Play – While it has been reported that certain countries, such as China, for instance, only accept press releases and stories if space within a publication is purchased, the idea of public relations is that it is “earned media.” In other words, stories are important enough that they are worthy of a publication’s real estate, not bought. Paying for placement not only delegitimizes an important story, but it is also antithetical to the whole idea of a media outlet offering a third-party endorsement, one of the primary goals of public relations.
      • Don’t Misrepresent Facts – Similar to not lying is not distorting facts to suit one’s needs. Think about it. If you’re a large corporation, should you tell your shareholders your company’s stocks are only worth $5 per share, when they’re really worth $50? Should a doctor tell his or her patient with cancer that most people with their type of cancer live for two years, when in reality they live for only three months? If you twist the facts, you run a major risk in not only destroying your own and the media outlet’s credibility, but you also deceive the public by providing them with incorrect information.
      • Don’t Throw Competition Under the Bus – It’s never a smart idea to slander your competitors, especially in the public arena. It’s one thing to present a valid reason to make a distinction for the sake of comparison, but it’s an entirely different thing to pull your competitor into a bullfight and wave a red cape in front of them.  For one, you open yourself up to their revengeful efforts at any time. But more importantly, whenever one protests too much about someone else, it never looks good for his or her own character. Just as Queen Gertrude stated in Shakespeare’s Hamlet, “The lady doth protest too much, methinks.”
      • Don’t Offer Bribes for Coverage – Taking a reporter or producer out to lunch is one thing. Offering them a trip to Cabo San Lucas is another. Although you may really want that Wall Street Journal real estate reporter to cover the launch event for your client’s new residential project, it’s a bad idea. For one, it makes you and your client look desperate, having a story not worthy of print exposure. It also does a disservice to all parties. Moreover, how would you like for the reporter to get fired for accepting your bribe and then hold it against you when they move on to another position at a different newspaper? Next time, think about sending them a box of chocolates or a Starbucks gift card after they cover your story, instead.

      For more information on Steven Le Vine and grapevine pr, visit www.theprgrapevine.com. You can contact him directly at Steven.levine@theprgrapevine.com.

      31
      Jan

      Is your Giveaway/contest Legal in social media?

      I attended an event done by the Social Media Club in Atlanta. It was “The practice and pitfalls of running promotions and games of chance through social media.” It sounds like an in depth and jargon filled program, but it was in fact done in very easy to understand English. The presenters were Mark Staples, Senior Director of Strategy and Ben Ryder, Manager of Emerging Technologies from ePrize.

      If you are like me, you have run giveaways on social media. It is a very easy way to do them, and can be put together very quickly. I admit they aren’t my favorite things to do due to the rules and they can be very labor intense in managing them. But, I have found from a branding perspective they are really great and gaining awareness for a new or growing brand.

      I won’t go into the legality of running a contest. That you need to consult an expert but know that there are qualifications for a contest to be legal. So I would strongly suggest running it by legal or companies like ePrize to make sure you are covered.

      Facebook contests have changed, and by changed I mean BIG TIME. I’m sure you see companies saying the 4th person to respond or comment on this post and you will win. Well, those are no longer “legal” on Facebook. Facebook now requires you to do a contest on their platform; you must use a third party app to run it. Which means no more doing contests the way many brands have been doing them for years. Honestly, I’m not sure how Facebook is enforcing the policy but I would imagine big brands will be the first to be enforced and then it will move down the chain. Ben, from ePrize, told us that Facebook is now using bots to search Facebook and more then likely going through wall posts. Granted, this is Facebook and is still very vague and a big gray area. I’m sure we will see people’s promotions pulled. I am of the school better safe then sorry.

      There is one bright spot though, if you are running a contest completely off Facebook. Meaning you aren’t allowing people to enter through Facebook, then you can promote it all you want on Facebook. Promotion is allowed with out any qualifiers.

      Here is a short list of what is out to enter a contest:

      • Upload a photo
      • Post on a wall
      • Make a status update
      • Tell Friends
      • Share content
      • Can’t Give extra entry for liking
      • Can’t notify winners via Facebook.
      • It is not legal for Belgium, Norway, Sweden and India

      The list above means you can’t make people do things in order to enter a contest. I know we have seen contests recently on Facebook that do at least one of the things above. One question that was brought up, and in my opinion is a great one, is if you run a contest on your own blog or site and do it entirely outside the Facebook Eco System, can you post the winners on Facebook. It is not known if that is allowable. This would be to me be promotion rather then announcing winners. But, until we get further clarification I would refrain from promoting it too much on Facebook

      Some of the other things you need to be careful of are:

      • No prefilled status updates
      • Must have a skip on anything you share, you can’t make people share things they do not want.
      • Must have a publish button. You can’t name it ok, Post or anything else it must say “PUBLISH”

      We all know that many things can’t be given away on Facebook or in general in contests. Those would include alcohol, firearms and such. Generally running a contest for those items carry many legal issues. However, on Facebook you can’t give away dairy products. Yes, Dairy! So don’t go giving away Dairy Queen Blizzards, Ice Cream or Milk. It’s one of those WTF things. I’m sure there is a reason but it’s bizarre.

      If you were going to run a contest on Facebook I would say read the rules in the Facebook Terms of Service. They are changing them all the time so best to keep up to date. Second, if you need an app to run a contest a company called North Social has a Facebook app called Sweepstakes. It will handle all the registration and keep everything off Facebook. It is very simple to use. The cost depends on how many fans you have but is quite reasonable. This is a great solution for small/medium size businesses. The company will also give you access to all the other plug ins they have for Facebook. They have about a dozen or more and it maybe worth the investment. I personally haven’t used the plug in yet, but know friends who have and really enjoy it.

      There is some good news though. Well not for doing a contest on Facebook, but rather for Twitter. If you want to run a contest it’s pretty much anything goes. As long as you cover the legal requirements, Twitter has no rules governing contests. Although, Ben suggested that you have people retweet a tweet that contains the rules so others who want to enter can see who you are and exactly what the rules are.

      I hope this helps some of you out there, I know it’s crazy and hard to keep up with. I left and talked to a few people that said their clients are currently doing contests the old ways and they weren’t going to change. I won’t say that Facebook is going to shut you down but I definitely would keep up on this and contact an agency or legal team that specializes in this area.

      25
      Jan

      Blogging Relations: Blogging Myths

      Blogging is one of those areas where there seems to be a lot of confusion about how to best utilize them in marketing. I think a lot of people see blogging as a more personal endeavor rather then a business tool. I have been blogging since 2004 for both pleasure and business. The medium has grown over the last six years and has become an effective marketing tool.

      I initially started for fun and just to see what it was about. I would blog about anything that came to mind. There was no real purpose for it and I don’t think many people read it. I then discovered that you should blog about things you are passionate about. I’m not saying you should blog about what ever, but for business you need to really find your passion and then start blogging. Once you do you start building a community and start getting interaction from readers. This includes emails, commenting and sharing links.

      Myth: With Twiter and Facebook, blogs will be going away

      I have seen studies saying that blog reading has gone up over the last few years. But even with out those studies it makes sense that blogs will grow. There are only so many things you can put on Facebook and Twitter. Twitter limits you to 140 characters, where as Facebook has become the place to information quick. How many of you have actually sat and read an anything over a paragraph on Facebook? I haven’t and I doubt many have.  Blogging allows you to develop and explain your ideas. I don’t see that going away. It is changing with services such as Tumblr but won’t completely go away.

      Myth: Comments show how much interaction the blog has with readers

      Forrester did a study recently and found only 33% of people actually comment on a blog. Most people will read but not really participate. This is one of the first myths about blogging. If a blog has a lot of readers it will have a lot of comments. This is not always the case. Many people will read the post and comment to friends or colleagues rather then post on the blog. I have found more will share on Twitter and Facebook, then comment.

      Myth: You have to find the most popular blog in the industry

      I think this is the biggest myth about finding a blog. Its not finding the biggest numbers it’s finding the right match. The biggest blogger may not reach the target audience you need. Its important for you to look around in the blogosphere and see whom else is blogging about your topic. Then start reading the blogs and see who would be a great fit. This is important as well because you may not get on the biggest blog if you aren’t a big brand. Many big bloggers will read your email and talk to you but may not post until they know you better. Smaller bloggers are willing to post about new companies, products and events.

      Myth: Bloggers are objective

      Blogging is not journalism. It’s a person or several people’s opinions on a topic. They don’t have the restrictions of journalist. They do and are not afraid to share their opinions on your brand or company. It’s important to build a relationship with the blogger(s). The prime example of this is if you have friend who constantly asked you for something you eventually stop answering their calls or emails. The same goes when blogging. I have had companies who always were about them and wanted publicity now. Those ranked lower on my list. Where as brands who reached out to me to tell me things in the industry or just see how I’m doing got a lot more from me and the blog.

      These are just some myths I have found when dealing with blogs. I do plan on writing how to pick a blog to work with and then how to build a blog community. Both of these are two topics I have seen little of in other blogs.

      16
      Jan

      Lady Gaga: From Monster Musician to Marketeer

      The biggest question most singer-songwriters ever have to contend with is when and how they will get signed to a major record label. For Lady Gaga, however, that was only the start to her already iconic career.

      Now that Lady Gaga has already fought and won that battle victoriously, and quickly become the new darling of the entertainment world — potentially, even albeit temporarily taking Madonna’s spotlight — she has reached a new tier — that of a shrewd businesswoman, chiefly engaged in the endorsement and design of various products.

      Arguably, in order for Gaga to have ever reached this upper echelon in celebrity status, she would have had to be a marketing genius all along. But regardless of who got her to this point, her most important issue now is whether she can stay there. And therein lies the balance between popular musician and smart salesperson. Lady Gaga’s talent (along with a few others) can and will be argued, but if she knows how to market herself, she will have no issues propelling her career further, or at least maintaining it.

      And so far she seems to be doing a pretty damn good job of it. While other entertainment figures slap their name on the predictable flowery perfume or cosmetics line — Gaga seems to choose her endorsement deals just as wisely as her inimitable outfits. Whether she’s designing them or not, they have so far been boundary-pushing products in the worlds of technology and fashion, exactly the same image she has been trying to portray for the past two years. This is precisely why it is working for her. Because her collaborations align with the image she is trying to sell of herself.

      Let’s take a look at exactly the products to which she has chosen to sign her name.

      Last January, Lady Gaga helped to design Monster’s new Heartbeats by Lady Gaga High-Performance In-Ear Headphones. In one fell swoop, Lady Gaga brilliantly dotted her i’s and crossed her t’s on a product that only expanded her image. For one, she not only teamed up with a leader in audio/video accessories, but one that shared the same name as her new song at the time, “Monster,” from “The Fame Monster,” which she then began to use (at least for the time being) as the new moniker for her beloved fans. Hence, making her fans feel even more of a part of her image, and needing to buy her headphones that share the same title as them.

      Next, what better product to collaborate on than one that enhances the audio experience of others and gives the public another way to hear your music, in addition to a fashion-forward electronic product? In addition to looking cool, the Heartbeats headphones boasted loud, high-performance sound without distortion; extreme clarity and deep bass; and a design that reduces external noise. And lastly, when these Heartbeats headphones were released, the company teamed up with (RED) to support AIDS programs in Africa — not only helping Lady Gaga build her charitable image, but also aligning with a charity that is near and dear to the hearts of the LGBT community, one of her biggest allies and supporters.

      Lady Gaga Heartbeats headphones

      Shortly thereafter, Lady Gaga lent her name to a new line of lipstick, Viva Glam, by MAC Cosmetics, another brand innovator, which donated proceeds to once again fight HIV and AIDS. Not only was Gaga able to “buy” herself more publicity time, but through her efforts, she was able to team up with Cyndi Lauper, another groundbreaking musician with whom she has been compared. In addition, she once again collaborated on a product that was fashion-forward and unique, but which backed an important message.

      Lady Gaga/Cyndi Lauper "Viva Glam" Campaign

      And most recently, in quite possibly her biggest and most ingenious synergy yet, a year following Gaga being named as Polaroid’s Creative Director, she joined with Polaroid to announce the brand’s new Grey Label, a line of three state-of-the-art gadgets that merge fashion and technology. The Grey Label includes an instant digital camera with built-in-printer, an instant mobile printer and in what could be the epitome of a Gaga design collaboration, camera sunglasses.


      Polaroid Camera Sunglasses

      So why can Gaga get away with launching or endorsing new products, when other celebrities flop?

      “I think that when a celebrity chooses to collaborate with a major company to create a product, they do so in an effort to create something relevant to their image,” says Stephen Lucin of Intercontinental Style, a PR consulting firm. “I think Lady Gaga is doing it here with Polaroid. She has, in the past, worn trendy glasses consistent now with the idea of photo-capable sunglasses.

      “In regard to other celebrities, I think only a handful have succeeding in creating products consistent with their image or their fan base. It’s important for a celebrity to think, ‘How is this product consistent with my image, talent or profession?’ Those who can figure that out are the ones who are sure to succeed. And Lady Gaga is one of those celebrities. These soon-to-be released products are consistent with both her image and her persona.”

      The main question to be asked is whether Lady Gaga can and will be able to continue these types of joint ventures, and just how many she can successfully launch without over-saturating the market with endorsement deals. The public’s attention span is pretty limited, and they seem to only remember your last endeavor. So she needs to be careful not to taint her image with even one bad deal, or else she starts all over again. But there’s no question she has the marketing talent in her, and that will surely keep her successful in the public eye.

      “I consider myself to be a visionary, not just a songwriter and a singer. I am an artist,” said Lady Gaga. “I brought my vision and love of fashion, technology and obsession with the future into all of my work with Polaroid.” I think that about says it all.

      11
      Jan

      Can a Farm or City help your marketing? Social Gaming maybe the answer

      Social Gaming is one of those things you love or hate. There seems to be no in between. There are people on Facebook who say they don’t care about your Farm, City or Aquarium. While others have tons of postings about their favorite games, about 40 status updates in a row. I know this because, yes I have played some of the games. It’s like social media, you have go participate and learn first.

      Mashable did a great infographic a while back that showed the user of Farmville by Zynga. For those of you not in the know, Zynga has created many social games. They include Farmville, Mafia Wars, Cityville, Frontieville, Yoville and more.

      Here are some stats about Farmville, Their biggest game till the just released Cityville.

      • Average Player is a 43 year old woman
      • Average Salary is $50K
      • Average Time spent playing per week is 70 Minutes

      This is a very big market that I think many people are missing. Gaming is one of the areas, as marketers we over look. We tend to think of traditional and online as the ideal advertising mediums.  In fact, Inside Facebook has a spin off site to just cover social gaming called Inside Social Games. This is proof that this medium is growing and growing fast.

      Speaking from experience I know that McDonalds, Farmers Insurance, Bing! and American Express.  All these firms have participated in Farmville Marketing

      • McDonalds gave gamers a blimp with the McDonalds Logo for liking certain items on the game. They also sold limited edition items in the Farmville store. Such as Dairy Barn, Café and more with the McDonalds logo on them for people to buy.
      • Farmers Insurance gave a signature blimp to all players. While they had the blimp on their farm they had protected crops and they would not wither for 10 days. After that the blimp is just a decorative item.
      • American Express did something similar to Farmer’s Insurance. If you got an American Express statue and placed it on your farm you got double Tree and crop mastery points for a week. This was on top of allowing AE members to redeem points for Farmville Items.
      • Bing! Wanted to increase its Fan base on Facebook. So they teamed up with Farmville and if you “liked” Bing you got three Farmville Cash. Which can be spent in the game on items.

      These four companies have seen a value in social gaming and it has increased their branding awareness. The current number of people playing Farmville is, according to the Mashable graphic, is 60 Million. That means you have 60 million people seeing your items in the game on a daily basis. This is even after the promotional period is over. Many players keep the items and leave them on their farm. This will continue expose consumers to the campaign. There is very few advertising that has a shelf life that could be months or maybe even years.

      Zynga has created a long page of advertising guidelines. They obviously feel that advertising will increase as we go forward. Simply by giving players and item and offering double points or anti crop wither, be welcome by players and not seen as an intrusion. As the social gaming grows there will be more potential for advertising. Social Gaming advertising is more like social media. You don’t want to push a product, you rather engage. This was accomplished great by Farmer’s Insurance. They gave farmers/players piece of mind that if they forgot to harvest their crops it would be safe and not wither. It very much matches what they do in real life.

      Matching your company/clients business with something in the game is one of the keys to advertising in social gaming. It creates a connection in the players mind and they will know what you do. This is especially helpful if you are a new company.

      I think the whole gaming industry is something we need to take a look at closer. This is especially true for branding campaigns. If you were a newer brand it would be a great way to get your name out and for people to look at your site and or goods. As marketers we should look outside the box to reach consumers. The old way of doing advertising is not dead but it is definitely changing. This is one area I think will only continue to grow over the next few years.

      7
      Jan

      Starbucks’ New Logo: Branding Blunder or Genius Maneuver?

      This week, coffee titan Starbucks did something it hasn’t done since 1992. It changed its logo. But that wasn’t the biggest story. The biggest story was that the brand removed its trademark “Starbucks Coffee” wordmark that has encircled the centerpiece of the logo — a siren — since 1971.

      Starbucks through the years...

      My first thought was: “This was a very wrong move for Starbucks. They have just wrecked their iconic image — one that they have been building steadily for the past couple of decades.” I questioned whether anyone would be able to tell that this new logo represented Starbucks, and more importantly, that they would even recognize it.

      Now, don’t get me wrong. I realize that one of the truly significant leaps a brand can make is to move to a wordless logo. But even more so, I realize that in order to do so, a brand has to be ready — meaning, the public has to be ready to embrace this logo. Apple has done it successfully. They have built a culture around their trademark white apple logo. But that’s because the company’s name is an apple. The same goes for Target. But, how does a siren represent Starbucks Coffee?

      Surprisingly, when I polled a random sample of 20 people, much to my chagrin, all were able to recognize it as Starbucks. Even more surprisingly, although they recognized it, they were also fairly confused as to why it was done and still were unsure of how this siren represented the brand.

      “I personally think that on its own, it looks just a tad odd – perhaps because I’m so used to how it is at the moment, and we can’t assume that areas less populated by Starbucks will automatically recognize the logo as well as those in large cities or in Seattle.” said Raven Harrell, an interactive media and web designer from Seattle. “On the other hand, I give Starbucks props for taking a step towards a wordless logo.”

      Robert Padbury, director of design and user experience for Stipple Inc., agreed: “I think this is a great move. I don’t think that having the words “Starbucks Coffee” surrounding the logo is necessary anymore, because Starbucks is such a ubiquitous brand. I also think this will help the image of Starbucks, because the logo now stands on it’s own, resulting in a much more powerful presentation.”

      But Jason Frazier, the owner of Jason Frazier Creative Design, countered that: “I don’t know that the refresh was necessarily a ‘smart’ move – or that it’s necessarily a move ‘forward.’ … I’m not too fond of the new look, but my main issue with it is aesthetic: it’s looks somewhat unfinished and containing less depth — almost like clip-art. The original felt very solid, and the fact that it contained the company name, to me, is what helps makes the more powerful statement.”

      Whatever the case is, the general consensus seems to be one of acceptance, but not one of loving embrace. Starbucks’ reason for its logo change was to get away from being seen as a coffee brand, and to expand a bit more on its products and culture. Yet, one of the essential elements to smart marketing is never to spread your brand’s image too thin by expanding too far and losing sight of what made your brand iconic in the first place — in this case, coffee.

      What will remain to be seen is just how this new expansion will affect Starbucks’ branding. It’s completely bold and daring, considering Starbucks is known as the juggernaut of coffeehouses, but it could just work if the brand’s marketing department is smart and play their cards right.

      What do you think of Starbucks’ new logo change?