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New Facebook Messaging To Help Social Customer Service

Facebook is not one of those networks that stands still. Facebook is constantly innovating their service for the users and businesses. Sometimes these are great changes and other times they fail. This is the thing I like about Facebook. They aren’t afraid to fail at doing something different.  One change they announced last year was the new messaging […]

Facebook is helping small Businesses?

One of my biggest complaints of Facebook and Google is unless you spend ten’s of thousands of dollars you get no help with any of their products. You send in a email request in to the customer service black hole and hope what you need is answered. Many times you never know if it was […]

Facebook Get YouTube Like Video Analytics

One of my biggest gripes for Facebook has been the lack of really good and free analytics tools. In Sights has always been a piece meal of different analtyics that Facebook keeps changing every few months. This doesn’t make being a consultant to small business very easy. Just when you train a client on what […]

Facebook Releases Business Manager

  Facebook released Business Manager today. I am writing this without first hand knowledge because I have no access to manager at the time being. I think this is in a step in the right direction for managing larger organizations on Facebook. I have said for years that Facebook needs a better way to manage […]